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Browsing Posts tagged itsupport

Every IT guy with a few years on the job has had the honor of sharing his knowledge with someone new to the field. Often this is simply helping out a tech who is in a bind because you “saw this before.”

I had the rare pleasure and honor of being entrusted with the training up of a junior tech over the past two years.

What this has taught me is that mentoring a proby is about more than just passing on IT skills, you often learn a lot too… continue reading…

Look, for a work seeker being able to append an MCSE qualification together with the A+ and N+ that accompanies it to their CV is probably a good thing. It affords a slight advantage over other candidates who have nothing to add to their CV but experience.

Well let me state clearly – I will ignore the MCSE on your CV as of today, along with your N+ and A+ that you paid lots of money to earn. I will throw CV’s of raw MCSEs out in favor of unqualified candidates with even a few months practical experience.

Want to know why? continue reading…

I thought I’d regale you with a tale of three hours spent sorting out a client’s home network.

One of the techs was sick this week, so I inherited this callout. I have been to this client before, and his printing has been an issue before – more on that later on. continue reading…

This rant was triggered by a client who really pushed the boundary of decency this morning. If you are an IT guy I am sure you can relate, and if you are a person who deals with IT read the story of what happened this morning, and then take note as to how properly treat your IT people. continue reading…